Pillar II — Business IT

Business IT & Infrastructure Support

Managed IT for the operating companies, productions, and offices owned by our principals — quietly engineered and proactively maintained.

Pillar II

Engineering, not ticket-taking.

Pillar II is for the businesses behind the principal: the production company, the family-office operating entity, the foundation, the boutique, the studio. We run IT for these the way we’d run it for a Fortune 500: with senior engineering at the front, automation in the middle, and concierge service at the surface.

Our retainer clients receive a single accountable engineer, a direct phone line, and a four-hour SLA on inbound issues during business hours. Critical issues are escalated immediately, day or night.

Capabilities

What we do under this pillar.

Operate

The day-to-day plumbing of a modern business.

Concierge helpdesk for staff
Microsoft 365 / Google Workspace administration
Endpoint & identity management
Patch & vulnerability management
24/7 monitoring & alerting

Engineer

New offices, new tooling, new architecture.

Network & firewall design
Secure Wi-Fi engineering
Cloud architecture (Azure, AWS, GCP)
Server & application administration
New-office build-outs

Protect

The quiet infrastructure that contains a bad day.

Backup & disaster recovery
Business continuity planning
Email security & anti-phishing
Encryption & data loss prevention
Vendor management & procurement

Sub-Services

What this pillar includes.

01.

Managed IT & Helpdesk

Concierge helpdesk and proactive maintenance for the principal’s businesses.

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02.

Network Engineering

Firewalls, switches, secure Wi-Fi for offices and residences alike.

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03.

Backup & Continuity

Encrypted backups, recovery drills, and continuity plans.

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Typical Deliverables

What you get from a Pillar II engagement.

Documented Environment — A current-state inventory of every system, vendor, account, and integration we manage.
Concierge Helpdesk — Direct line to a senior engineer; first-name service for the principal and staff.
Quarterly Business Review — A 60-minute executive read-out of risk, projects, and roadmap.
Roadmap & Budget — Forward-looking plan for renewals, refresh cycles, and improvements.
Backup & Continuity Drill — Annual test recovery so the plan you bought is the plan that works.

Engaged on retainer

Most clients move to a monthly retainer within 90 days of the initial engagement. The retainer includes ongoing monitoring, the principal hotline, quarterly executive reviews, and our monthly Confidential Cyber Brief.

Begin a Conversation

Begin a private conversation

A senior engineer responds personally.

NDA on first call. Typical reply within one business day.

Schedule a Call 516-779-8857