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Pillar II — Sub-Service

Managed IT & Concierge Helpdesk

Day-to-day IT for the businesses behind the principal — with senior engineering up front and a direct phone line for staff.

No tickets. No queues. No offshore.

Most managed-service providers compete on volume. CCM Techs competes on access. Your staff is not on hold. Your CFO is not waiting in a ticket queue. Your principal is not asking who you are.

Retainer SLA: four-hour response on inbound issues during business hours; immediate escalation for critical items.

What's Included

The work, in plain language.

Helpdesk

  • Direct senior engineer line
  • Onboarding & offboarding for staff
  • Travel support for principals
  • After-hours coverage for critical issues

Workplace

  • Microsoft 365 / Google Workspace
  • Endpoint management (Intune, Jamf, Kandji)
  • Identity, MFA, conditional access
  • Email security & anti-phishing

Operations

  • Patch & vulnerability management
  • Software licensing & vendor procurement
  • Quarterly business reviews
  • Annual technology roadmap
Who this is for

For boutique businesses, foundations, productions, and family offices.

CCM Techs is the right fit for a small operating company that demands enterprise-grade engineering and concierge-grade service — without the bureaucracy of a Tier-1 MSP.

Typical first 30 days

  1. Confidential intake & NDA
  2. Environment discovery and documentation
  3. Helpdesk activation & staff introduction
  4. Critical patch and configuration improvements
  5. First quarterly review scheduled
Often combined with

Related services.

Network Engineering

Firewalls, switches, secure Wi-Fi.

View →

Backup & Continuity

Encrypted backups and recovery drills.

View →

Compliance Advisory

HIPAA, PCI, NY SHIELD, NYDFS support.

View →
Begin a private conversation

A senior engineer responds personally.

NDA on first call. Typical reply within one business day.

Schedule a Call 516-779-8857